Location: Sewell, NJMonday to Friday from 9AM to 6PMStarting at $20/hour + Premio PotentialFast-paced role. Big impact. Strong benefits.If you enjoy solving problems, communicating with clients and service providers, and keeping operations running smoothly—this could be your next move.Who We AreNEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.We believe great service starts with great people—and we invest in teams that care about doing things right.What You’ll DoPlay a key role in supporting clients, Independent Service Providers (ISPs), and internal teams to ensure services are scheduled, dispatched, completed, and documented accurately. You’ll help keep work orders moving, maintain strong communication across teams, and ensure service levels are met nationwide.Interact professionally with NEST team members, NEST of Florida, 20 Digits Technology, ISPs, and clientsCommunicate daily via phone, email, text, and messaging platformsReceive and respond to work order inquiries from clients, providers, and internal teamsEnsure client satisfaction through timely, detailed responses to service requests and issuesMaintain and meet all external client SLAs by prioritizing work appropriatelyDispatch ISPs for HVAC services and update all parties accordinglySchedule services with providers and client locationsFollow up and confirm completed services with ISPs and locationsGather required paperwork, signed work orders,



and invoices for billingMaintain accurate notes and updates in System ZMonitor work order health and ensure nothing falls through the cracksUnderstand System Z terminology, grids, and work order statusesEnsure all details needed for dispatching, quoting, and NTE adjustments are collectedSupport onboarding and hiring of new ISPs for coverage across the U.S.Identify provider performance issues and escalates when neededMeet departmental KPIs and quality standardsMaintain professional phone and email communication at all timesSupport new programs, projects, and high-visibility work ordersProvide backup support to other departments during high-volume periodsKeep organized documentation so all parties stay informedBusy? Absolutely. Boring? Never.Who Thrives in This RoleOrganized multitaskers who can manage multiple work orders at onceStrong communicators who remain professional with clients and providersTeam players who collaborate across departmentsProblem-solvers who can think quickly and make decisionsDetail-oriented individuals who enjoy process and structureStarting at $20/hrBonus opportunities40 hours Vacation + 32 hours Personal (Year 1)40 hours Paid Sick TimeMedical plans – NEST helps cover the cost401(k) with company matchEmployer-paid life insurance ($15,000)Employee Assistance Program (EAP)Optional Dental, Vision, Pet Insurance, Legal & Identity ProtectionCompany-sponsored engagement & philanthropic eventsOur ValuesInnovation:



Delivering real cost-saving strategies through technology and operational excellenceHelping: Supporting our clients, communities, service providers, and employeesTogether: Building trusted partnerships through respect, teamwork, and exceptional serviceEqual Opportunity EmployerNEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Pre-Employment RequirementsA pre-employment skills assessmentBackground checkDrug screeningIf you want solid pay, great benefits, and a role where your work makes a real difference every day—apply today.We can’t wait to meet you.PreferredThought Provoking: Capable of making others think deeply on a subjectTeam Player: Works well as a member of a groupInnovative: Consistently introduces new ideas and demonstrates original thinkingEnthusiastic: Shows intense and eager enjoyment and interestDedicated: Devoted to a task or purpose with loyalty or integrityDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellPeer Recognition: Inspired to perform well by the praise of coworkersGoal Completion: Inspired to perform well by the completion of tasksFinancial: Inspired to perform well by monetary reimbursementAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization#J-18808-Ljbffr

📌 Inbound Call Center Representative - $20 An Hour (Mantova)
🏢 NEST
📍 Mantova