pbWho are we? /b /p pbSupportYourApp /b is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? /p pJoin our community as ab T3 Support Engineer /btoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes. /p pbWhat you will do: /b /p ul liInvestigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations; /li liReproduce bugs across web admin consoles, mobile apps, and backend APIsl /li liAnalyze logs, error traces, and metrics to identify root causes; /li liQuery production databases (read-only) to validate data-related issues; /li liImplement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches; /li liEscalate complex issues to Engineering with clear documentation and findings; /li liTrack incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes; /li liMaintain and expand internal runbooks and knowledge bases to reduce recurring escalations; /li liMaintain deep understanding of client solutions and meetKPI. /li /ul pbWhat you need to succeed in this role:



/b /p ul libExcellent English skills (at least C1 for both spoken and written); /b /li liExperience in bTechnical Support, SRE, or Engineering /b, with strong troubleshooting and code-reading skills; /li liProven customer-facing experience in a technical support or customer support role; /li liStrong bSQL skills /b and experience with production-scale relational databases; /li liStrong customer-focused approach and excellent communication skills; /li liAbility to explain technical concepts in a clear, simple, and customer-friendly manner; /li liWorking knowledge of bPHP and/or JavaScript/TypeScript; /b /li liFamiliarity withb AWS /bor another cloud provider, including logs, services, and secrets; /li liExperience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools; /li liStrong written communication skills and ability to document technical findings clearly; /li liStrong analytical thinking and research skills; /li liAbility to identify when an escalation to the Engineering team is required; /li liPositive, proactive and responsible attitude; /li liPersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps - download and 20 Mbps - upload). /li /ul pbWill be a great plus:



/b /p ul liExperience supporting a mobile app (React Native or similar); /li liExposure to GraphQL and REST API debugging; /li liExperience with analytical/columnar databases (ClickHouse, BigQuery, etc.); /li liPrior experience in a company with a monolith-plus-services architecture, where issues often cross system boundaries; /li /ul pbBenefits: /b /p ul libFixed schedule: Monday-Friday, 10:30 PM - 7AM GMT+10; /b /li liOpportunity to cooperate fully remotely from EU; /li liInclusive international environment; /li liCompensation in USD; /li liRewards for referring friends; /li liBalance between project workload and personal time, but also -internal health policy; /li liResponsive leadership interested in your development and long-lasting cooperation; /li liGreenhouse conditions for self-development; /li liA culture built on trust, with no time-tracking requirements. /li /ul p*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. /p pYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. /p pOver 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. /p pWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. /p pYour personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. /p #J-18808-Ljbffr

📌 (Fluent English)Support Engineer (EU, Remote)
🏢 Supportyourapp-1
📍 Italia