pIn this role you will support end-to-end resolution of post-sale customer requests, including warranty products and disputes, ensuring timely, high-quality outcomes. You will work with Sales, Operations, and other teams to coordinate faster resolutions and drive containment and credits/debits processing. By analyzing claims trends, you will help identify repetitive issues and contribute to continuous improvement. This role sits within ABB's ELSE division in North America and emphasizes impact, cross-functional collaboration, and measurable quality improvements. /pulliEnsure resolution of post-sale customer requests/complaints/disputes in coordination with Sales, Operations and other teams /liliTrack disputes and coordinate with relevant functions to speed resolution /liliProvide appropriate solutions for customer claims and ensure containment actions, returns, credits,



and debits are processed /liliCollect and archive documentation within target timelines and close outcomes in systems /liliReport and follow up on KPIs related to warranty costs and customer complaints /liliAnalyze trends in the claims process to highlight repetitive failures and support continuous improvement /liliBachelor's in Industrial Engineering or Electrical Engineering /lili2-3 years of experience in Customer Service in Quality and/or Engineering /liliSAP experience /liliQuality tools knowledge (8D) required /liliISO Auditor is desirable /liliKnowledge in 10CFR Appendix B is desirable /liliDesirable: experience with Switchgear and Circuit Breakers /liliAuthorized to work in the US /liliproblem-solving mindset /lilicross-functional collaboration /liliSAP /lili8D problem solving /liliquality tools /li /ulpWarranty Care Specialist firenze, toscana, it /p #J-18808-Ljbffr

📌 Warranty Care Specialist (Firenze)
🏢 ABB
📍 Firenze