pSupport the execution of in-store hospitality experience, ensuring a warm, elegant and seamless welcome for all clients. Contribute to client satisfaction and brand perception by delivering high-quality service and attention throughout the store journey. /ph3Job responsibilities /h3ulliWelcome and be the first point of contact for our clients at the store entrance; /liliSupport the Client Advisor Team by helping schedule their appointments and guest visits; /liliEnsure the store is always in excellent conditions supervising relevant external suppliers, such as florists, catering and monitoring the supply of food beverage; /liliLead by example, consistently embodying and promoting Loro Piana values in every interaction with guests, colleagues and partners; /liliMaintain a high level of discretion when dealing with confidential or personal guest information; /liliBuild genuine relationships with guests and provide personalized service based on their preferences and expectations; /liliAnticipate guest needs and proactively provide help, recommendations, and solutions; /liliMaintain accurate records of guest preferences and relevant information to support personalized service; /liliAssist with VIC arrivals, special celebrations, amenities, and bespoke arrangements; /liliProvide information about the city, local attractions, restaurants, transportation, and other services; /liliIdentify opportunities to exceed guest expectations and create memorable moments; /liliSupport guest satisfaction and clientele initiatives; /liliEnsure that all interactions reflect Loro Piana standards, values, and brand identity. /li /ulh3Profile /h3ulliPassion for excellence in the magic of curating special experiences and memories for our guests; /liliExcellent interpersonal skills, empathy and communication skills; /liliCross cultural sensitivity,



and guest service orientation; /liliEffective Communication – Conveys information clearly and persuasively; /liliEmpathy Guest-Centricity – Understands and responds to guest needs with warmth and discretion; /liliGoal-Oriented – Committed to achieving excellence in every task; /liliResilient Results-Focused – Overcomes challenges while maintaining high standards of quality; /liliFluent English and Italian are mandatory. /li /ulh3Additional information /h3pOriginally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence. /ph3Crafting Dreams Starts With Yours /h3pbAt LVMH, people make the difference in the art of crafting dreams. /b Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes. /p #J-18808-Ljbffr

📌 Hospitality Specialist - Milano Montenapoleone
🏢 Lvmh
📍 Milano