Description
Meet our Professional Services Team
Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced project managers to help realise those ambitions. As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work with a team of passionate consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.
What You'll Do
Sprinklr is looking for a Global Program Manager to lead one strategic enterprise program for a client in Milan, Italy. You will be responsible and accountable for the end-to-end delivery of the program, working with a retained team dedicated to the client.
Responsibilities:
· Own and manage one strategic enterprise program for a public-sector client, coordinating the retained team and controlling program scope, change control processes, risks, issues, and mitigation plans.
· Partner with consulting teams,



leaders and other internal departments or regional teams to coordinate and drive delivery.
· Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
· Develop relationships and ensure the appropriate participation of key client & internal stakeholders and executives.
· Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
· Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.
· Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
· Ensure that all project/program risks, issues and change requests are managed effectively.
· Manage client service expectations and briefs and drive successful, measurable outcomes for the

📌 Program Manager (Milano)
🏢 Sprinklr
📍 Milano