Support the execution of in-store hospitality experience, ensuring a warm, elegant and seamless welcome for all clients. Contribute to client satisfaction and brand perception by delivering high-quality service and attention throughout the store journey.
Job responsibilities
- Welcome and be the first point of contact for our clients at the store entrance;
- Support the Client Advisor Team by helping schedule their appointments and guest visits;
- Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists, catering and monitoring the supply of food & beverage;
- Lead by example, consistently embodying and promoting Loro Piana values in every interaction with guests, colleagues and partners;
- Maintain a high level of discretion when dealing with confidential or personal guest information;
- Build genuine relationships with guests and provide personalized service based on their preferences and expectations;
- Anticipate guest needs and proactively provide help, recommendations, and solutions;
- Maintain accurate records of guest preferences and relevant information to support personalized service;
- Assist with VIC arrivals, special celebrations, amenities, and bespoke arrangements;
- Provide information about the city, local attractions, restaurants, transportation, and other services;
- Identify opportunities to exceed guest expectations and create memorable moments;
- Support guest satisfaction and clientele initiatives;
- Ensure that all interactions reflect Loro Piana standards, values, and brand identity.
Profile
- Passion for excellence in the magic of curating special experiences and memories for our guests;
- Excellent interpersonal skills, empathy and communication skills;
- Cross cultural sensitivity, and guest service orientation;
- Effective Communication – Conveys information clearly and persuasively;
- Empathy & Guest-Centricity – Understands and responds to guest needs with warmth and discretion;
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📌 Hospitality Specialist (Milano)
🏢 Lvmh
📍 Milano