Description

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 4 years’ experience as trainer within a structured company or luxury hospitality environment; to be a certified trainer is a plus.

Skills
- Excellent verbal and written communication skills.
- Strong facilitation and presentation skills.




- Ability to influence and coach senior leaders, energetic and enthusiastic, able to inspire others.
- Excellent analytical and reporting capabilities.
- Fluent English and Italian, both written and spoken.
- Warm, approachable and highly collaborative.
- Passionate about people development and luxury service.
- Highly organized with excellent attention to detail.
- Committed to continuous improvement and innovation

CORE WORK ACTIVITIES

Administering Employee Training Programs
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding

📌 Learning & Development Manager - JW Marriott Venice Resort & Spa (Venezia)
🏢 Marriott Hotels Resorts
📍 Venezia