At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Sales Support Manager - Customer Support
Your Role and Responsibilities
In our Customer Support team, you will contribute to the transition towards digital tools, supporting the adoption of practical solutions. You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process
- Work model: #LI-Hybrid
In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:
- Contributing to the identification and adoption of digital solutions that support team activities and process evolution.
- Exploring the use of AI-based tools and automation to support specific order entry steps, from data collection to document or information handling.
- Leading the resolution of customer requests by coordinating with internal teams.
- Managing the end-to-end handling of orders (e.g., scheduling, invoicing, transportation).
- Keeping customers proactively informed and helping clarify their requests.
- Leading initiatives aimed at improving the overall customer experience, ensuring responsiveness, clarity, and reliability throughout the order process.
Qualifications for the Role
- You are pursuing or have recently completed a degree in Management Engineering, Economics, Data Analytics, or a related field.
- You are passionate about digital tools and customer support processes
- You have excellent knowledge of Microsoft Office, especially Excel; familiarity with data analysis and visualization tools such as Power BI, and interest in Microsoft digital platforms such as Power Apps, Power Automate, SharePoint, and AI-based tools including Microsoft Copilot.
- You
📌 Customer Support Specialist (Bergamo)
🏢 ABB
📍 Bergamo