At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.

Sebbene l'esperienza competente e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.
Join our dedicated Customer Service team

Location: Milan (Hybrid - at least 3 days/week on-site)

Responsibilities

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- Manage returns (RGAs, complaints) with global CS & QA teams
- Coordinate product returns with European warehouse
- Handle inquiries & ensure timely follow up
- Prepare sales reports upon request

Requirements

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- Previous experience in customer service or a recent graduate in the field
- Ability to multitask & prioritize
- Detail-oriented & responsive
- Experience xbvzest in high-tech, pharma or medical device industry
- Knowledge of SAP ERP
- Experience supporting direct sales organizations
- Bachelor's degree or Master's degree

Ready to make an impact?

📌 Customer Service Representative – Italy (Milano)
🏢 Terumo Neuro
📍 Milano