Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys. This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements.
For this business-critical platform, we are looking for a Backend Engineer who combines strong technical expertise with a clear sense of product ownership, with a particular focus on the Genesys CC platform, system integrations, and operational resilience.
What You’ll Be Doing
• Technical Engineering & Platform Ownership
• Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys)
• Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems
• Taking ownership of the infrastructure’s scalability, high availability, and security
• Enhancing SIP/VoIP, routing, and integration architectures
• Ensuring code quality, CI/CD, automated testing, and stable deployments
• Providing third-level support for critical production incidents
• Managing end-to-end implementations from design and development through testing to go-live
• Coordinating closely with external service providers and internal stakeholders
• Ensuring compliance with regulatory and governance requirements
• Playing an active role in architecture boards and technical decision-making processes
• Driving innovation and the continuous evolution of the platform
• Stakeholder Collaboration & Teamwork: Working closely with Product Owners, Architecture teams, Operations teams (SRE / Operations), External implementation partners
• Translating business requirements into effective technical solutions
What We’re Looking For
• Bachelor's degree in computer science, Information Systems, or related field
• At least 4y+ of experience in working
📌 CC Digital Services_SW 2_Deutsche Bank_Backend Engineer Genesys (Ro)
🏢 Ntt Data Europe & Latam
📍 Ro
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