ppContentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey. /ppWe are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We're here to stay—and we're looking for team members who are excited to drive impact and help us scale even further. /ppOur aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. /ph3About the job /h3pThe Professional Services team helps Contentsquare customers turn digital experience data into measurable business outcomes. As a Senior Strategic Consultant, you will be a senior, client-facing consultant responsible for delivering strategic, analytical, and enablement services to enterprise customers. You will combine consulting expertise, project management, digital analytics knowledge, and Contentsquare expertise to help customers understand their digital experience, prioritize opportunities, and take action. /ppYou will work across two types of engagements: /pollipOne-off consulting missions, where you lead and deliver a defined project (analysis, workshop, training...) /p /lilipManaged-services engagements, where you act as the delivery owner and project manager for an ongoing customer relationship. You will manage the service roadmap, coordinate contributors, maintain delivery momentum, and proactively ensure that the customer receives value from the available services. /p /li /olpYou will operate as a trusted advisor to customer teams, including operational stakeholders, analytics teams, technical teams, and senior or economic buyers. You will work closely with Customer Success Manager and Sales but also all your Professional Services colleagues such as Data Analysts, UX Design Consultants, Implementation Managers, Training Consultants... /ppThis role is ideal for someone who combines the structure and client leadership of a senior consultant with the curiosity and practical fluency of a digital analytics power user. /ph3What you'll do /h3ullipOwn the delivery of strategic consulting and analytics engagements from discovery through completion. /p /lilipAct as the primary operational point of contact for the services being delivered to the customer. /p /lilipDefine project objectives, scope, milestones, working methods, deliverables, and success criteria. /p /lilipBuild and manage delivery plans, priorities, risks, dependencies, and stakeholder expectations. /p /lilipLead managed-services engagements as the delivery owner and project manager. /p /lilipMaintain a proactive service roadmap and identify the right missions, workshops, analyses, training sessions, and enablement activities for each customer. /p /lilipCoordinate the work of Data Analysts, UX Design Consultants, Implementation Managers, Training Consultants, and other specialists when required. /p /lilipEscalate delivery risks, scope issues, capacity constraints, or customer blockers in a timely manner. /p /lilipEnsure that customers receive measurable value from their Professional Services engagement. /p /lilipApply digital analytics and Contentsquare expertise /p /lilipAnalyze digital experience data and translate findings into clear business insights and actionable recommendations. /p /lilipPrepare and deliver analyses,



executive readouts, workshops, training sessions, and working sessions with customer teams. /p /lilipHelp customers define use cases, measurement approaches, prioritization frameworks, and roadmaps. /p /lilipAssess data collection, tagging plans, data quality, measurement frameworks, and the conditions required for reliable analysis. /p /lilipUse Contentsquare and other digital analytics tools to investigate customer questions and support evidence-based decisions. /p /lilipUnderstand how digital analytics data can connect with broader customer data ecosystems, including business intelligence tools, data warehouses, data lakes, APIs, and activation platforms. /p /lilipYou are not expected to be a specialist Data Analyst or Data Architect, but you should be comfortable working with data and explaining analytical findings to both business and technical stakeholders. /p /li /ulh3Partner with customers and internal teams /h3ullipFacilitate discussions with operational teams, analytics teams, technical stakeholders, senior leaders, and economic buyers. /p /lilipWork closely with the Customer Success Manager. The CSM owns the broader partnership, while you own the quality, coordination, and delivery of the services provided. /p /lilipCollaborate across the broader Professional Services organization and contribute your expertise to team discussions, methods, and delivery standards. /p /lilipBuild trusted relationships with enterprise customers and become a reliable advisor on their digital experience and analytics priorities. /p /lilipCommunicate complex analytical or technical concepts clearly to audiences with different levels of expertise. /p /li /ulh3Identify risks and opportunities /h3ullipMonitor customer adoption, engagement, delivery progress, and stakeholder participation. /p /lilipProactively identify risks such as declining adoption, missed milestones, unclear ownership, or limited use of the platform. /p /lilipSurface relevant expansion or cross-sell opportunities to the Customer Success and Sales teams. This is not a quota-carrying sales role, but you are expected to recognize when additional Contentsquare capabilities or services could address a customer need. /p /lilipIdentify opportunities to improve customer processes, measurement practices, data flows, or use of digital analytics. /p /li /ulh3Improve how we work /h3ullipContribute to reusable consulting methods, frameworks, templates, and points of view. /p /lilipUse artificial intelligence responsibly to improve preparation, analysis, delivery quality, and internal processes. /p /lilipStay current with developments in digital analytics, artificial intelligence, data ecosystems, and customer experience measurement. /p /lilipShare knowledge with other consultants and help strengthen the capabilities of the wider Professional Services team. /p /li /ulh3What you'll need to succeed /h3ullipApproximately 5 to 6 years of experience in management consulting, strategic consulting, digital consulting, professional services, or a similar customer-facing advisory environment. /p /lilipExperience working with large enterprise customers and navigating complex stakeholder environments.



/p /lilipDemonstrated experience managing projects or workstreams from discovery through delivery. /p /lilipStrong client-facing communication and presentation skills, including the ability to lead workshops and executive discussions. /p /lilipStructured thinking and strong problem-solving skills, with the ability to frame ambiguous customer challenges clearly. /p /lilipPractical experience with digital analytics, business intelligence, conversion optimization, customer experience analytics, or related data products. /p /lilipFamiliarity with digital analytics platforms such as Google Analytics or Adobe Analytics. Experience with Contentsquare is highly valuable. /p /lilipUnderstanding of tagging plans, data collection, data quality, measurement frameworks, data structures, and the limitations that can affect analytical outcomes. /p /lilipAbility to interpret data, develop an analysis, and communicate the implications and recommendations clearly. /p /lilipAbility to work effectively with both business and technical stakeholders. /p /lilipStrong project management skills, including planning, prioritization, risk management, stakeholder coordination, and escalation. /p /lilipAbility to work independently across a changing mix of one-off missions and recurring managed-services engagements. /p /lilipComfortable collaborating with Customer Success, Sales, Data Analysts, UX Design Consultants, Implementation Managers, and other specialist teams. /p /lilipPractical curiosity about artificial intelligence, data flows, data warehouses, data lakes, APIs, and modern digital analytics ecosystems. /p /lilipAbility to use AI tools thoughtfully to improve your own work and customer delivery, while applying appropriate judgment and maintaining confidentiality. /p /lilipFull professional fluency in French and English, including the ability to lead customer conversations, workshops, and presentations in French. /p /lilipAvailability to work with customers primarily during French or Central European business hours. /p /lilipWillingness to travel occasionally for customer engagements, team meetings, and company events. /p /li /ulh3Why you should join Contentsquare /h3pWe invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs. /ppHere are a few we want to highlight: /pulliVirtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year /liliWork flexibility: hybrid and remote work policies /liliGenerous paid time-off policy (every location is different) /liliLifestyle allowance /liliA Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work /liliEvery full-time employee receives stock options, allowing them to share in the company's success /liliWe have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts /liliAnd more benefits tailored to each country /li /ulpContentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. /p /p #J-*****-Ljbffr

📌 Senior Strategic Consultant Professional Services (Lazio)
🏢 Contentsquare
📍 Lazio