ph3bSenior Regional Operations Manager /b /h3pThe heart of our mission at Deliveroo is to connect consumers, restaurants, shops and riders transforming the way you shop and eat by bringing the neighbourhood to your door. /ppAs a Senior Regional Operations Manager you'll be finding solutions to some of our biggest challenges to deliver a seamless customer experience in the Italian market, thus directly contributing to one of the key pillars of Deliveroo's strategy within the Operations function. /ppWe are looking for a fully-autonomous critical thinker who is able to own a market level area, instrumental in identifying growth quality objectives, build plans with strong modelling skills, and lead their delivery. This comes with a best in class analytical mindset, deep understanding of the competition and cross-functional influence. /ph3bKey responsibilities include: /b /h3ullipOwn complex logistic and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery network. /p /lilipOwn part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models frameworks to industrialise our monitoring and support our operations. /p /lilipImprove the customer and rider proposition: join a team dedicated to delivering better outcomes for riders, partners and our customers. /p /lilipAct as the primary Operations point of contact for local Commercial teams, treating them as internal customers and providing rider-supply and operational expertise. /p /li /ulh3bQualities we're looking for: /b /h3ullipbAnalytical and impact oriented mindset: /b "doer" attitude with appetite to solve real-world problems and seeking for short mid term impact, through data analysis, modelling and innovative solution implementations (eg test and learn approach). /p /lilipbGood communicator with strong stakeholder management skills: /b become a subject matter expert and trusted advisor through exceptional communication and stakeholder management skills. Ability to write synthetic documents and influence a senior audience. /p /lilipbInsightful, proactive and engaged:



/bcapable of both getting "the big picture" (understanding interdependencies and implications of topics with other parts of the business) and deep diving in detailed dynamics at play behind a trend/an anecdote. Proactively collaborates with colleagues across functions and taps into stakeholders' business knowledge to understand trends, and spot opportunities for customer experience improvement. Able to keep track of competition's moves and identify impact and opportunities for our business. /p /lilipbAI-forward mindset: /bgenuine curiosity and appetite for AI tools, comfortable experimenting with them to speed up analysis, modelling and day-to-day workflows. Proactively looks for ways to work smarter with AI, not just faster. /p /li /ulh3bRequirements: /b /h3ullip5+ years of experience working in a high-paced and project-based organisation, for example at a tech startup or in management consultancy. /p /lilipStrong experience in quantitative and qualitative analytics (excel modelling, database crunching) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus. /p /lilipStrategic Thinking: Strong ability to think strategically and execute plans effectively. /p /lilipTrack record in autonomously structuring, coordinating and executing projects. /p /lilipPrioritises effectively between tasks, favours ***** approaches and can manage multiple projects concurrently. /p /lilipExcellent (oral / written) communication in both English and Italian. Track record in presenting to a senior audience and influencing decision making. /p /lilipStrong stakeholder management skills and thrives in a collaborative environment. /p /lilipHands-on experience using AI tools (e.g. ChatGPT, Claude) to solve real work problems is a strong plus. /p /li /ulh3bPreferred, but not required: /b /h3ullipExperience with forecasting and modelling. /p /lilipLeadership: Proven experience in managing and developing high-performing teams. /p /li /ulh3bWhy Join Us? /b /h3pAt Deliveroo, you'll do work that matters,



solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: /ppbMake a visible impact every day /b Your work directly improves experiences for customers, partners and riders. /ppbLearn fast in an entrepreneurial environment /b Work close to the market with autonomy, pace and real responsibility. /ppbBuild a career, not just a role /b Stretch yourself, develop new skills and grow as the business evolves. /ppbDeliver together in an inclusive culture /b Collaborative, values-driven teams that support how you work best. /ppWe aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. /ph3bOur Global Structure /b /h3pDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team. /ph3bCompensation /b /h3ullipbNational Collective Agreement (CBA): /b CCNL Commercio e Terziario /p /lilipbClassification Level: /b Livello 1 /p /li /ulpThe salary range for this role is €56,800 – €71,000 gross per year. /ppThe successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. /ppThis position is not eligible for consideration for an equity/RSU grant. /ppTo learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner! /ph3bDiversity, Equity and Inclusion /b /h3pAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong.br/We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, /p /p #J-*****-Ljbffr

📌 Senior Regional Operations Manager (Milano)
🏢 Deliveroo
📍 Milano