OverviewIn this role you will drive and optimize credit management performance within a cross-functional team.
You will collaborate with external partners and internal business functions to improve collection outcomes, compliance, and efficiency, while shaping digitalised end-to-end processes.
You will translate operational data into actionable recommendations to support growth and regulatory alignment.
This is an opportunity to influence collections strategy at scale in a leading energy company.
ResponsabilitàDrive credit management performance by monitoring metrics and delivering data-driven improvements
Coordinate external collection partners and ensure high-quality execution for positive customer outcomes
Develop and implement innovative credit management procedures with a focus on digitalisation
Transform data into business decisions by analyzing operations and building business cases
Ensure accurate payment reconciliation across multiple channels and increase automation




Oversee collection operations and compliance, ensuring alignment with TIMG and TIMOE regulations
Define, track, and optimise departmental KPIs to improve operational performance
Requisiti fondamentaliBachelor's degree or equivalent qualification
Experience in credit management and customer processes
Strong analytical and problem-solving capabilities
Knowledge of debt collection regulations (TIMG, TIMOE)
MS Office, SQL and credit management systems expertise (Excel, Access, PowerPoint, Net@, SAP, Salesforce)
Leading digitalisation and innovation capabilities
Collaborative, growth-driven team player with stakeholder management skills
English language proficiency
Analytical mindset
Problem-solving
Cross-functional collaboration
Excel
Access
PowerPoint

📌 Credit Collection Specialist (Monza)
🏢 E.On
📍 Monza