Pharma Point, on behalf of Cytokinetics, is looking for a Tender & Customer Operations Manager to join the Italian organisation.

Position Summary

Cytokinetics is seeking a proactive and hands-on Tender & Customer Operations Manager to support the company’s growth in the Italian pharmaceutical market.

The role combines responsibility for public tender management with selected customer service and commercial operations activities .

The successful candidate will ensure timely and compliant participation in public procurement procedures, maintain contract and pricing administration, and act as a key operational contact for customers, distributors and internal stakeholders.

The position is designed for a dynamic and growing organisation and requires a pragmatic individual who can balance strategic tender management with day-to-day operational execution.

Reporting To: Sr Director Market Access & Government Affairs

Key Responsibilities

Tender Management

- Manage the end-to-end tender process for public and hospital procurement opportunities.
- Monitor national, regional and local tender publications and identify participation opportunities.
- Coordinate the preparation, review and submission of tender documentation within required deadlines.
- Liaise with external tender agencies and procurement platforms when applicable.
- Support coordination and internal alignment on pricing, commercial terms and tender strategy.
- Maintain tender trackers and ensure accurate reporting of opportunities, submissions, awards and contract expirations.
- Monitor tender outcomes and communicate results to internal stakeholders.
- Support forecasting and business planning through tender pipeline analysis.
- Ensure compliance with company procedures, public procurement regulations and industry requirements.
- Provide legal guidance on tender-related matters, including contractual clauses,



public procurement requirements, commercial terms and risk assessment, ensuring timely and pragmatic support to the business.

Contract & Pricing Administration

- Maintain pricing databases and commercial conditions.
- Support contract creation, amendments, renewals and documentation management.
- Update SAP systems with approved pricing and contract information.
- Maintain accurate records of awarded tenders and customer agreements.
- Support Commercial and Market Access teams with operational analyses and reporting.

Customer Service & Commercial Operations

- Act as point of contact for customers, wholesalers, distributors, hospitals and procurement offices regarding order-related and administrative requests.
- Coordinate internally to resolve customer inquiries related to product availability, deliveries, contracts, pricing and tender execution.
- Monitor order fulfilment and support issue resolution with Supply Chain and logistics partners.
- Manage requests for administrative documentation required by customers and procurement authorities.
- Ensure accurate maintenance of customer master data and relevant commercial information.
- Support onboarding of new customers and distributors.

Cross-Functional Collaboration

- Work closely with Market Access, Commercial, Supply Chain, Quality, Medical Affairs and external partners.
- Support audits and compliance reviews related to tenders and commercial operations.




- Contribute to continuous improvement initiatives and process simplification.
- Support the implementation of systems and tools to improve operational efficiency.

Candidate Profile

Required Qualifications

- University degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines.
- Minimum 3–5 years of experience in public tenders .
- Preferred experience in commercial operations and customer service within the pharmaceutical, biotech or healthcare sector.
- Good understanding of the Italian healthcare and public procurement environment.
- Experience managing tender documentation and administrative requirements.
- Familiarity with ERP systems, preferably SAP, and Microsoft Office applications.
- Strong organisational and analytical skills.
- Excellent attention to detail and a strong compliance mindset.
- Fluent Italian and professional English.

Preferred Qualifications

- Experience working in a startup, scale-up or lean organisational environment.
- Experience working with hospital products, specialty pharmaceuticals, biologics or rare disease therapies.

Key Competencies

- Ownership and accountability
- Practical problem-solving
- Planning and prioritisation
- Stakeholder management
- Customer orientation
- Cross-functional collaboration
- Adaptability and resilience
- Strong communication skills

Success Measures – First 12 Months

- 100% on-time submission of tenders and commercial offers.
- Accurate maintenance of tender and pricing databases.
- Timely resolution of customer operational requests.
- Reliable reporting of tender activity and contract status.
- Effective collaboration across functions.
- Continuous improvement of operational processes and workflows.

Compensation Salary range: €63,000 – €84,000 gross annual salary, plus company benefits.

📌 TENDER & CUSTOMER OPERATIONS MANAGER (Milano)
🏢 Cytokinetics
📍 Milano