Social Media Agent – Risk Operations (Content Moderation)

È essenziale assicurarsi di soddisfare i requisiti per questo ruolo; la preghiamo di leggere attentamente quanto segue.

Job ID: 34919, 34918, 34762, 34256

Languages: Brazilian Portuguese (Native) & English

Location: Athens, Greece

Project: Global Top Client – Social Media Platform

Department: Risk Operations (Risk Ops)

Employment Type: Full-time, On-site

Interview Deadline: 12-10-2026 | Training Date: 19-10-2026

Salary & Bonuses

€1,045.72 gross monthly salary

Productivity bonus up to 15% of gross salary (performance-based)

Monthly food allowance up to €80, based on on-site working days

Agevolazioni of taxi refund when shifts end after 0:00

Work Schedule & Training

Working Hours: 10:00 – 18:00

Schedule: Monday–Sunday (rotational shifts)

Training: 32 days, fully paid

Delivered by certified professional trainers

Focused on platform policies, risk assessment, and decision accuracy

Relocation Support within the EU only

Option 1

Flight + 2 weeks of a hotel fully covered

Real estate agency fee covered

Option 2

€250 relocation allowance

Real estate agency fee covered

(Ideal if relocating by car or if travel/accommodation is already arranged)

Join One of the World's Most Influential Social Media Platforms

Are you interested in online safety, digital risk prevention, and platform integrity?

Do you want to work behind the scenes of a global social media leader, where your decisions directly impact user trust, policy enforcement, and AI development?





This is your opportunity to join a high-impact Risk Operations team at the core of content governance.

Your Role

As a Customer Care / Social Media Agent – Risk Ops, you will support Risk & Integrity Operations, handling mild to moderately sensitive content and identifying potential risks that could impact platform safety, compliance, and user experience.

Your work will directly contribute to risk mitigation, policy enforcement, and machine-learning model improvement used at global scale.

Key Responsibilities

Review and moderate user-generated content (comments, posts, images, videos)

Identify potential risks, policy violations, and harmful behaviors

Apply internal guidelines with high accuracy and consistency

Perform content labeling, categorization, and data validation tasks

Assess contextual risks considering language nuances, cultural references, and trends

Support AI training datasets through precise and reliable decision-making

Maintain productivity and quality standards in a fast-paced environment

What We're Looking For

Experience 2–3 years of B2C customer support experience

Experience in Trust & Safety, Content Moderation, Risk, or Operations is a strong plus





B2B experience is an advantage

Skills & Competencies Excellent written communication skills in Brazilian Portuguese

Strong analytical thinking and risk awareness

Confident, independent decision-making

High attention to detail and consistency

Ability to work with sensitive content responsibly

Strong multitasking and time-management skills

Typing speed 30 WPM with 85% accuracy

Ability to interpret intent, slang, idioms, and pop culture references

Benefits & Perks

Salary xkiyazw progression: €1,100 after 12 months

€1,150 after 3 years

Sundays and public holidays extra 75% per hour, night shift extra 25% per hour

Comprehensive healthcare coverage

Exclusive employee discounts

Career growth, upskilling & internal mobility opportunities

Free online Greek language courses

Modern, state-of-the-art offices with relaxation areas

Special events, CSR initiatives & community engagement

International and multicultural working environment

Eligible Documents EU Citizenship

Full-purpose or specific-purpose work permit

Certificate of Protection (Refugees)

Hiring Process

Application screening

Online language proficiency assessments

Client interviews

Why Apply?

This is more than a role — it's an opportunity to:

Work for a global social media powerhouse

Build a long-term career in Risk Operations & Trust & Safety

Gain hands-on experience in content moderation, risk prevention & AI support

Relocate to Athens, one of Europe's most dynamic cities

📌 Social Media Agent Brazilian PT (Roma)
🏢 Altro
📍 Roma