Main responsibilities In addition to routine and non-routine maintenance, the successful candidate will be responsible for: Customer management portfolio management: proactively managing a group of assigned customers, becoming their primary point of contact for technical or service requirements; technical relationship management: nurturing the relationship over time, with a thorough understanding of the systems' history and the specific needs of customers in the portfolio

- Coordination of interventions: supervising the resolution of customer issues; should assistance or an on-site visit be assigned to another colleague, the account manager retains overall control of communication and ensures the ticket is closed to the customer's satisfaction
- Monitoring customer satisfaction: periodically analysing the performance of services provided to their customers and proposing any improvement plans.

Field Service installation and commissioning: supporting the commissioning of new equipment and systems at the customer's premises; preventive and corrective maintenance: carrying out hardware and software interventions to ensure that functionality is restored as quickly as possible

- Advanced diagnostics: analysing faults and anomalies using diagnostic tools, system log analysis and specialist equipment. Support and management (remote & back-office): First-level helpdesk: providing remote technical support (telephone/email/ticket) for the rapid resolution of minor issues; customer training:



train the customer's staff on the correct use and first-level maintenance of the equipment supplied; system monitoring: monitor the status of equipment via remote monitoring platforms to prevent potential system downtime.

Documentation and quality technical reporting: drafting accurate and timely service reports, whilst updating the company database and knowledge base (FAQ/Wiki); feedback to engineering teams: reporting recurring issues or suggestions for product improvements arising from field experience; spare parts management: monitoring and managing the stock of components and tools allocated for field assignments.

Qualifications: technical diploma (in mechanics, electrical engineering, electronics or IT) or at least 10 years' equivalent experience

- Languages: knowledge of English (level B1 or above)
- Category B driving licence: essential for travelling to customer sites
- Familiarity with IT systems, LAN networks and the installation of software/drivers; a dynamic and stimulating working environment; ongoing training; company benefits: meal vouchers worth €7.00. Working in Service at Plasser Diagnostics makes me feel truly useful, knowing that my work directly supports our customers and keeps their systems running efficiently. It is a rewarding experience to solve challenges, provide support, and see the positive impact of our work every day. #Per questa posizione sono disponibili opzioni di lavoro a distanza/a casa.

📌 Service Technician (Field & Remote) (Montà)
🏢 Plasser Diagnostics
📍 Montà