Selection changes the language of the page/content Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences.

You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. Assist with recruiting, training, developing, and retaining a diverse, high-performing team.

Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.

Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Be proficient in English and the local language,



both written and spoken (sign language supported). Have experience leading others in retail, sales, or a related field.

Instill trust within the team and operate with a high level of integrity. Make timely and sound decisions by asking questions and using analytics, experience, and judgment. Communicate with excellence, and tailor your communication style to different audiences.

Develop others through mentorship, coaching, and effective feedback. Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment. At Apple, base pay is one part of our total compensation package and is determined within a range.

This range provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between €53,600 and €82,800 and reflects a full-time equivalent. Your base pay will depend on contractual hours, skills, qualifications, experience, location, and any relevant collective bargaining agreement provisions.

Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition.

Learn more about Apple Benefits Note: Apple agevolazioni, compensation and discretionary stock programs are subject to eligibility requirements and other terms of the applicable plan or program. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone.

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools.

📌 Responsabile IT Customer (Firenze)
🏢 Apple
📍 Firenze