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At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world's most complex health challenges. Learn about the Danaher Business System which makes everything possible.
The Technical Support Specialist – Systems is responsible providing advanced product support to customers (and internal teams) who require assistance with Cepheid's molecular diagnostics instruments products, ensuring timely resolution of complex instrumentation,



software and hardware-related technical issues that directly impact customer satisfaction and patient outcomes.
This position reports to the Customer Care Manager of Italy/Portugal and is part of the Technical Customer Support team, located in South Europe and will be fully remote.
Provide expert technical support via phone, email, and web for instrumentation systems (hardware, software, connectivity) and troubleshooting complex issues to ensure timely resolution of customer cases and continuity of patient testing.
Engage customers to collect and document detailed information about instrument-related complaints, performing in-depth root cause analysis and replicating issues when possible to identify effective solutions.
Conduct advanced data analysis and systematic troubleshooting, applying a deep understanding of instrument hardware, software, and network connectivity to pinpoint causes of failure

📌 Technical Support Specialist (Italia)
🏢 Cepheid
📍 Italia