We are looking for a highly motivated, goal-oriented Account Manager to join the Service and After-Sales team of Stevanato Group's Engineering BU.

The successful candidate will

- Support with market strategy deployment, providing commercial insights for assigned Accounts to enhance business growth and processes harmonization.

- Be accountable for the performance of assigned portfolio and for the development of customer prospects in relevant area.

- Build effective and sustainable partnerships with existing accounts, ensuring long lasting relationships with key decision makers across the customer's organization

- Collaborate with Sales Division and involve subject matter experts across Stevanato Group to foster the Company's business model and deliver added value solutions

- Serve as lead point of contact for all customer's service requests and queries.

- Monitor market trends to identify and seize commercial opportunities for the Group.

- Manage function's budget in line with business objectives/guidelines





- Create effective relationships with actual and potential customers to foster growth and commercial opportunities for all stakeholders involved.

TECHNICAL COMPETENCES

- Market and Industry understanding and in-depth knowledge of key consumers and segments

- Customers and Prospects products and processes understanding

- Key Account Planning and Project Management

- Customer Service and CRM Management

- Analysis and Reporting: methodologies, techniques, tools and applications

- Budget management

- IT Tools: use of company tools and applications (ERP, Office, etc.)

SKILLS AND EXPERIENCE

- +3 years of experiences in a commercial role preferably in the customer service and after sales department

- English language proficiency is essential for the role (at least B2).

- Focus on Client's needs

- Business Acumen

- Analytical Approach

- Time Management

- Problem Solving

- Accountability

- Communication

- Negotiation

- Availability to business trips

Location: Piombino Dese (PD)

📌 After Sales Account Manager (Service Dept.) (Piombino Dese)
🏢 STEVANATO GROUP
📍 Piombino Dese