We're looking for a Client Success Manager to join our team in Milan, cover a maternity leave, and play a key role in shaping the future of neuro-contextual advertising at a global scale. Seedtag is the leading Neuro-Contextual Advertising Company.
We are redefining how advertising works in a privacy-first world by moving beyond keywords and cookies, towards understanding human emotion, intent, and context.
Powered by advanced AI and neuroscience, our proprietary technology, Liz, delivers a deep, human-like understanding of content and attention. This enables brands to connect with audiences at the right moment, in the right mindset, with ads that are relevant, engaging, and respectful of the user experience.
As Client Success Manager, You Will
During campaigns, design strategies to provide "Next Best Action" for clients that leverage upselling strategies that can improve campaign performance - new products, channels, audience targeting, etc.
Initiate and execute client campaigns by agreed-upon timelines and budgets in partnership with the Ad Operations team.
Track pod retention rate and campaign success metrics (should aim for 90% KPI attainment.
Achieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility.
Ensure clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences [e.g., weekly, monthly].
Monitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team.
Escalate unresolved issues to senior management or AdOps as necessary, summarising the problem and attempted solutions.
Leverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management.
Maintain a high customer satisfaction score.
You have 2-3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.
You have basic knowledge of DSP and SSP platforms and
📌 Client Success Manager (Italia)
🏢 Altro
📍 Italia