Additional Information Ticket restaurant

Job Number 26122430

Job Category Management Development Programs/Interns

Location Via Caldera, 3, Milan . 20153, ItalyVIEW ON MAP

Schedule Tempo pieno

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 500 Monthly Salary

Main Responsibilities

• User Support (1st and 2nd Level Help Desk): Direct and remote assistance to hotel staff for issues related to workstations, hardware, software, and peripherals (printers, POS systems, scanners).
• Hardware and Peripherals Management: Installation, configuration, and basic maintenance of PCs, laptops, IP phones, and cash register devices.
• Hotel Management Software Support: Initial diagnosis of operational issues with the hotel’s main management software systems (PMS, POS/F&B;) and liaison with external technical support staff and vendors.
• Networks and Connectivity: Basic monitoring of the corporate network (LAN, Wi-Fi for staff and guests) and verification of the proper functioning of access points.
• Access and Security Systems:



Basic monitoring and operational support for internal messaging systems, email, and user credentials/access.

Requirements And Skills

• Education: High school diploma or bachelor’s degree (including those currently in progress) in Computer Science, Telecommunications, or equivalent technical fields.
• Basic Technical Skills: Knowledge of Windows operating systems, the Office 365 suite, and fundamental networking concepts (TCP/IP, Wi-Fi, DHCP).
• Attitudes and Soft Skills: Strong problem-solving skills, a customer- and service-oriented approach, flexibility, and good interpersonal skills.
• Languages: Good command of Italian and basic to intermediate knowledge of English (useful for potential guest support or technical documentation).
• Experience: No prior experience is required; a strong passion for technologies applied to the hospitality industry will be considered a plus.

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