Raines Co. - Your Future is Now

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

• Ensures Outstanding customer service at all times

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times

• Accurately answers inquiries from potential guests and accepts hotel reservations





• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion

• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue

• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

• Allocates rooms to expected arrivals after checking the guests preferences and special requests

• Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)

• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner

• Cross checks all billing instructions to ensure they are correctly updated

• Handles group arrival

📌 Front Desk Agent (Firenze)
🏢 Towneplace Florence
📍 Firenze