Critical Operations Technical Trainer - EMEA

Based in Milan, the EMEA Critical Operations Technical Trainer is the technical lead for developing the capability of Critical Operations Technicians (COTs) and Critical Operations Engineers (COEs) across STACK’s EMEA portfolio. Working with Operations leaders, you will deliver practical, hands-on training, own competency development and help embed a culture of safety, operational excellence and continuous learning.

Deliver instructor-led, virtual and practical training across Italy, Norway, Switzerland and future EMEA locations.
Own onboarding, technical development and competency progression for COTs and COEs.
Maintain training records and support LMS compliance.
Support practical equipment walkdowns, emergency response exercises and operational readiness.
Partner with Operations to ensure training reflects SOPs, MOPs, EOPs and SMPs.
Identify training needs from operational feedback, audits and incidents.
Provide technical coaching on UPS, generators, MV/LV, HVAC, BMS, EPMS and SCADA.




Coordinate OEM/vendor technical training and mentor site SMEs.

Experience in Critical Operations, data centres, industrial facilities or other mission-critical environments.
Strong knowledge of electrical/mechanical infrastructure including UPS, generators, MV/LV, HVAC and monitoring systems.
Experience coaching, mentoring or delivering technical training.
Experience reviewing operational procedures is advantageous.
Experience creating learning programmes, assessments and competency frameworks.
Fluent English and Italian.
Fascia Retributiva (RAL): 50.000 € - 63.000 € + premio di risultato.
Contratto CCNL Commercio (Terziario, Distribuzione e Servizi).
Buoni pasto e piano welfare.
Assistenza sanitaria e accesso al fondo pensione complementare, secondo quanto previsto dal CCNL
Contribuirai allo sviluppo e alla gestione di infrastrutture digitali mission-critical, operando in alcuni degli ambienti data centre più avanzati d’Europ

📌 Critical Operations Technical Trainer (Italia)
🏢 STACK Infrastructure
📍 Italia