SMX is seeking a Field Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure by providing hardware maintenance, hardware management, cyber and Tier II service desk support. This is a full-time onsite position.
Essential Duties & Responsibilities
• Perform all hardware maintenance duties and operate automated diagnostics systems.
• Perform remedial and preventative maintenance per OEM specs, Cybersecurity STIG requirements, or TTM/COR directives.
• Track and execute warranties for asset maintenance.
• Perform equipment installation and relocation.
• Assist/conduct equipment sanitization for turn-in to DRMO.
• Identify required spare parts and maintain inventory of spares.
• Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit) in line with DoD and Army requirements.
• Perform hardware installations and basic network administration.
• Install or troubleshoot Automated Information Systems and IP assets on a network (e.g., configure IPs, troubleshoot connectivity issues).
• Provide system hardware maintenance and interconnectivity familiarization for personnel after hardware upgrades, integrations, reconfigurations, and layout drawing updates.
• Attend internal training sessions and meetings.
• Create/update diagrams for IA, CM, and Government documentation requirements.
• Maintain change control and associated documentation.
• Provide Tier II support for desktop imaging, manage Active Directory contents (accounts, groups, etc.), manage Org share contents, distribution lists, and overall Office 365.
• Provide on-site support for Regional HQ, Field Offices, and staff computers, focusing on maintenance and preparation during duty hours and actively supporting live missions, including computer imaging and licensing.
• Assess mission requirements for necessary equipment and ensure network functionality.
• Troubleshoot and maintain network and computer interfaces.
• Support custome
📌 Field Service Technician (Venezia)
🏢 SMX
📍 Venezia