Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person. You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable® service. This includes:
Utilizing automated estimating systems to prepare repair estimates
Providing technical support to claim handlers on vehicle repair issues




Applying knowledge of market value and other factors affecting reparability issues
Evaluating bid content and photo documentation, vehicle damage, and causation issues
Answering inbound calls and making outbound calls to customers and repair shops
Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Where You'll Work:
This is a Remote-Field position in which you will flex between working from home doing virtual estimates and utilizing a mobile office/vehicle for in-person appointments with body shops and customers. This position is located in Naples, FL. Competitive candidates should reside within a commutable distance of this territory. 34101, 34102, 34103, 34104, 34105, 34106, 34107, 34108, 34109, 34110, 34112, 34113, 34114, 34116, 34117,

📌 Claims Appraiser (Napoli)
🏢 State Farm
📍 Napoli