To lead our Sales & Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Manager (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service.Si assicuri di inviare la sua candidatura con tutte le informazioni richieste, come indicato nella panoramica del lavoro riportata di seguito.YOUR TASKS:Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back OfficeActively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrivalProvide personal and telephone consultation to our guests and create tailored offers and booking confirmationsAnalyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancyMonitor and manage incoming reservations across direct and electronic booking channelsEnsure the professional handling of bookings, amendments and individual guest requestsManage, review and continuously optimise content and templates within the correspondence management systemEnsure smooth communication between Sales & Reservations, Front Office and General ManagementOnboard and develop new team members and create and implement structured training and onboarding processesEnsure and continuously develop quality and service standards within Sales & ReservationsYOUR PROFILE:Completed vocational training in hospitality or a comparable qualificationSeveral years of professional experience in Sales, Reservations or Front Office,



ideally within upscale or luxury hospitalityInitial leadership experience or experience coordinating a teamStrong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiencesExcellent communication skills and a passion for providing personalised advice to discerning international guestsAnalytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisationExcellent organisational skills and an independent, structured and responsible working styleProficiency in MS Office, particularly Excel, and ideally experience with hotel management and reservation systemsTeam spirit, flexibility and a solution-oriented mindsetExcellent written and spoken English, Italian and GermanWHAT WE OFFER:All-inclusive onboarding for a good start xysqume Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activitiesIndividual working time models as well as health, pension and social insurancePerformance-related payFree staff restaurant with breakfast, lunch and dinner (also on days off)Accommodation in staff houses if requiredFree parking spacesAttractive further training as well as career and promotion opportunitiesOrganization of events and excursions for employeesDiscounts on SPA treatments, store products and partner hotelsFree ski pass for the piste directly at the resort and free entry to the Lüsner swimming pondFree use of the fitness studioIf you share our passion for hospitality, we'd love to hear from you.#J-18808-Ljbffr

📌 Sales Manager (M/F/D) (Bolzano)
🏢 SAN SONNEA
📍 Bolzano