Timeline: Urgent filling preferred Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts) Role Summary Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. Core Responsibilities Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone. Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions. Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database. Target Management: Consistently hit essential operational benchmarks,



including CSAT scores, First Contact Resolution, and Average Handle Time standards. Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices. Qualifications Language Capabilities: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules. Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule. Workplace Presence: Full-time, on-site daily presence required at our modern Lisbon facility. Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal. Essential Skills: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic attitude. Compensation Models Option A: Local Contract (For Local App

📌 Experience Abroad: Italian Speaking Customer SupportRepresentative in Lisbon (Sicilia)
🏢 Ignite
📍 Sicilia