SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape.

Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers. Do you enjoy supporting sales teams and building strong, long-term relationships with customers?

Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact? Are you interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation? Hybrid (3 days per week) | Visa Requirements: EU citizenship or valid work permit required | Language Requirements: Professional fluency/professional in English and Italian, written and verbal As our new Customer Success Delivery Manager, you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers.

You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships,



and ensure smooth operational processes across a diverse client base. Proven sales ability and experience in upselling and cross-selling. Analyze customer needs to define cross and up sell plans Provide licensing support in collaboration with cross-functional teams to address customer needs Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers Demonstrated background supporting sales teams to help acquire, retain, and grow customer relationships Professional proficiency in both English and Italian Sales If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

📌 Delivery Customer Success Manager - Farmer (Rozzano)
🏢 Informatica / Software
📍 Rozzano