Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:
Job Description:
- The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager.
- The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
- This is an entry level role similar to that of a floor manager.
- Demonstrate financial comprehension of the cafe’s budget and P&L.;
- Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
- Manage labor schedules in line with the cafe’s budget and forecast models.




- Successfully run a department and/or cost center.
- Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
- Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
- Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
- Foster an environment of customer service in which all team members put the guest first in every situation.
- Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
- Remain an objective observer of the standards of service to ensure guest expectations of

📌 Restaurant Operations Manager (Italia)
🏢 840 Hard Rock Cafe
📍 Italia