• Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
• PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
• Good technical knowledge of Windows operating system (Windows 10 and 11)
• Knowledge on Microsoft Office 2016 (Office 365)
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Ability to perform remote troubleshooting and provide clear instructions
• Experience in Handling Windows Imaging Project
• Experience in software development, processes, and methods
• Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
• Ability to organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• Ability to adapt new product support as organization evolves.
• Knowledge on SCCM and Intune administration
• Knowledge on mass OS deployments
• Experienced in maintaining multiple OS image and hardware models
• Experience in Microsoft’s OEM Pre-installation Kit (OPK) tools
• Knowledge of PXE and DHCP functionality
Soft Skills:
• Strong interpersonal skills
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Able to handle unforeseen situations
• Excellent problem-solving and multitasking skills
• High level of acceptance
• Can drive value and its methodology
• Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Experie
📌 Desktop Engineer (Milano)
🏢 Iron Systems
📍 Milano
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