pDiesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While always retaining its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores. /ppWe are looking for ab Customer Service Specialist /b to be included in the European Wholesale Customer Service team, based in Diesel HQ in Breganze. The person will provide support to the team in managing the customer portfolio and will be responsible for monitoring the order processes, from the moment of insertion to delivery. He/she will provide continuous operational support to customers by coordinating with the sales network in the territory. /ph3Main Responsibilities: /h3ulliEnsuring that the entire order fulfillment process, up to the delivery of goods to the customer, is carried out in the most efficient and satisfactory manner, respecting guidelines and deadlines. /liliHandling any reports regarding the quality of the product or deliveries, interfacing with logistics or production. /liliManaging returns and credit notes to the customer, interfacing with management control to ensure they are aligned with the budget expectations. /liliActively interfacing with the Finance department regarding credit management and/or billing activities. /liliEnsuring a continuous and thorough flow of communication with customers, sales, and other business functions. /liliEnsuring that all requests, questions,



issues reported by customers and colleagues are addressed promptly and that the service provided has the highest level of efficiency. /liliActively collaborating with all company departments, particularly with credit control, logistics, management control, and of course, sales. /li /ulh3Job Requirements: /h3ulli3 + years of previous experience in similar roles, preferably within fashion / luxury industry; /liliGood communication and interpersonal skills /liliOrganizational skills, precision and a results-oriented approach; /liliAdvanced knowledge of the Office package, especially Microsoft Excel. /li /ulpWe are looking for a multi-language speaker! Excellent knowledge of bEnglish and Italian /b is a must, any badditional European language /b (French, German, Spanish) will be considered a strong plus. /pulliSalary range (gross annual): €28.000 - €32.000 /liliVariable incentive plan /li /ulpThe final offer will be determined based on experience, skills, and level of responsibility. We are open to candidates with different levels of seniority. /ph3What we offer: /h3ulliA Tempo pieno Contract /liliAn awesome, young and dynamic team /liliPossibility to work in HQ of one of the leading Italian fashion companies belonging to one of the most important luxury fashion groups /liliA generous employee discount on Diesel and OTB group Brands /liliHighly inclusive working environment /liliCanteen /li /ulpAs part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees. /ppFor us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age. /p #J-18808-Ljbffr

📌 Customer Service Specialist Europe (Italia)
🏢 Otb
📍 Italia