Role Overview

Scopra esattamente quali competenze, esperienze e qualifiche sono necessarie per avere successo in questo ruolo prima di candidarsi.
To achieve revenue targets through the retention and growth of existing customers (T1, T2, T3) and hunting prospects. Is field based.

Sales

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- Identify new clients and qualify new opportunities
- Identify key contacts within existing accounts; cross selling and upselling accordingly
- Develop and maintain account plan to support revenue goals and objectives
- Build and implement an effective contact strategy

Processes

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- Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad
- knowledge of the market we operate in and our competitors

Client

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- Forecast accurately and consistently on a monthly basis and effectively manage client debt

Operational

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- Ensure all KPIs surrounding client contact, retention, and growth are met.

Customer

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- Actively contribute to a culture that achieves the business goals,



delights customers and keeps consumer advocacy at the heart of everything we do.
- Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
- Deliver great clients and consumers service and seek to exceed client / consumer expectations.

Regulatory, Governance and Control

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- Adhere to all regulatory requirements within role responsibility and escalated issues quickly.
- Pro-actively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures.

Performance Management

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- Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Comply with the Training and Competency requirements and complete required training in a timely manner.

Knowledge, Skills and Experience

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- Drive, determination and the ability

📌 Key Account Manager (Milano)
🏢 Experian Group
📍 Milano