Why SoftwareOne?
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SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
The role
Do you enjoy supporting sales teams and building strong, long-term relationships with customers?
Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
Are you interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?
Practical Information
Location: Assago, Italy | Work Arrangement: Hybrid (3 days per week) | Visa Requirements: EU citizenship or valid work permit required | Language Requirements: Professional fluency/professional in English and Italian, written and verbal
As our new Customer Success Delivery Manager, you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes across a diverse client base.
Key Responsibilities




Proven sales ability and experience in upselling and cross-selling.
Analyze customer needs to define cross and up sell plans
Provide licensing support in collaboration with cross-functional teams to address customer needs
Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes
Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers
What we need to see from you
Essential Requirements
Demonstrated background supporting sales teams to help acquire, retain, and grow customer relationships
Proven ability to manage time, priorities, and daily workload efficiently under tight deadlines
Strong relationship-building skills with clear verbal and written communication
Ability to work independently, show initiative, and adapt to change
Professional proficiency in both English and Italian
Desirable Requirements
Solid understanding of operational policies, processes, and procedures in technology solutions
Proactive and solutions-focused mindset with strong problem-solving capabilities
Job Function
Sales
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. xrdztoy Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

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