Overview
In this role you drive operational delivery for assigned jobs and customers, ensuring service excellence and financial performance. You will manage daily field operations, safety-driven risk analysis, planning, and resource coordination. You'll partner with service leaders to align resources with contracts, monitor execution, and maintain strong customer communication. The role combines hands-on field leadership with a focus on safety, profitability, and continuous improvement within a global industrial technology company. You help shape reliable, safe, and efficient service delivery at scale.
Retribuzione / Benefits
Agile Working
Meal Vouchers
Welfare
Salary range ************* EUR
Fair, equitable, and gender-neutral pay practices
Responsabilità
Lead operational delivery for assigned jobs and customers to ensure service excellence
Conduct health & safety–driven risk analyses and oversee field operations
Plan, coordinate, and optimize resource deployment and technical teams
Maintain proactive customer communication and ensure commitments are met
Own and drive financial KPIs (revenue, margin, profitability, utilization, absorption)




Collaborate with service delivery leaders to align resources with contractual obligations
Monitor field execution to ensure processes are followed and expectations met
Track competitor activity and market trends relevant to growth strategy
Apply safety policies per Italian D.Lgs. *******; prepare and validate work permits including LOTO, PPE
Support risk assessment through on-site inspections with RSPP/HSE Managers
Requisiti fondamentali
Bachelor's degree or equivalent
Proven technical expertise in Industrial Refrigeration and/or the HVAC market
Minimum 5 years' experience managing field resources in a service environment
Strong safety mindset and knowledge of Italian H&S; regulations (D.Lgs. *******)
Assertive, action-oriented leader with results-driven and innovative approach
Fluent in Italian with good knowledge of English (reading, writing, presentations)
Proficient in Excel, Word, and AI tools/LLMs
AspP certification (preferred)
assertive
action-oriented
results-driven
Industrial Refrigeration
HVAC
Excel

📌 Hvacr Service & Safety Leader (Monza)
🏢 Johnson Controls
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