h3Why SoftwareOne?
/h3 pSoftwareOne is a global provider of software and cloud solutions.
With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
/p pOur people are at the core of everything we do.
We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape.
Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
/p pJoin a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
/p h3The role /h3 ul liDo you enjoy supporting sales teams and building strong, long-term relationships with customers?
/li liDo you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
/li liAre you interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?
/li /ul pbPractical Information /bbr/Location: bAssago, Italy /b | Work Arrangement: bHybrid (3 days per week) /b | Visa Requirements: bEU citizenship or valid work permit required /b | Language Requirements: bProfessional fluency/professional in English and Italian, written and verbal /b /p pAs our new Customer Success Delivery Manager, you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers.
You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes across a diverse client base.
/p h3Key Responsibilities /h3 ul liProven sales ability and experience in upselling and cross-selling.




/li liAnalyze customer needs to define cross and up sell plans /li liProvide licensing support in collaboration with cross-functional teams to address customer needs /li liWork effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes /li liDrive timely resolution of escalations by partnering with customers, account teams, and internal support teams /li liDevelop strong knowledge of industry trends through ongoing training and close collaboration with software publishers /li /ul h3What we need to see from you /h3 h3Essential Requirements /h3 ul liDemonstrated background supporting sales teams to help acquire, retain, and grow customer relationships /li liProven ability to manage time, priorities, and daily workload efficiently under tight deadlines /li liStrong relationship-building skills with clear verbal and written communication /li liAbility to work independently, show initiative, and adapt to change /li liProfessional proficiency in both English and Italian /li /ul h3Desirable Requirements /h3 ul liSolid understanding of operational policies, processes, and procedures in technology solutions /li liProactive and solutions-focused mindset with strong problem-solving capabilities /li /ul h3Job Function /h3 pSales /p h3Accommodations /h3 pSoftwareOne welcomes applicants from all backgrounds and abilities to apply.
If you require reasonable adjustments at any point during the recruitment process, email us at /p pAt SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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📌 Delivery Customer Success Manager - Farmer (Bardi)
🏢 Softwareone
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