About the Role
Sebbene l'esperienza competente e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

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- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms

- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests

- Provide accurate and timely information regarding destinations, travel requirements, and agency policies

- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction

- Proactively follow up with clients before and after travel to ensure a positive experience





- Address client concerns with empathy, professionalism, and solution-oriented thinking

- Maintain accurate documentation and update booking systems as required

Qualifications & Skills

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- Excellent verbal and written communication skills

- Customer service experience (travel, hospitality, or service-related experience preferred)

- Strong organizational skills and attention to detail

- Comfortable using technology and learning new systems and booking platforms

- Reliable, proactive, and able to manage multiple client requests efficiently

- Genuine interest in travel and helping clients plan memorable experiences

What We Offer

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- 100% remote work environment

- Flexible scheduling options

- Opportunities for professional growth within the company

- Access to travel perks and industry-related discounts

- Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion. xjncmbx

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Per questa posizione sono disponibili opzioni di lavoro da remoto/a casa.

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