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- Manage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits.

- Provide Level 1 and Level 2 support for network incidents, outages, and service requests.

- Troubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.

- Monitor network health using monitoring tools and proactively identify and resolve potential issues.

- Perform bandwidth utilization, traffic analysis, and circuit health assessments.

- Coordinate circuit installations, upgrades, relocations, terminations, and site migrations.

- Support customer router deployments, refreshes, and replacement activities.

- Liaise with telecom providers and vendors to ensure timely incident resolution and service delivery.

- Provide technical support and regular updates to customers regarding incidents and service requests.

- Collaborate with internal teams including Service Delivery, Operations, Sales, and Finance.

- Maintain accurate documentation of network configurations, circuits, routing, and service records.

- Participate in a 24/7 on‑call support rotation.

Required Experience

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- Minimum 7 years of experience in enterprise networking, telecom support, or managed network services.

- Proven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services.





- Strong expertise in Cisco routing and switching technologies.

- Experience managing customer network devices and CPE routers.

- Experience supporting secure internet connectivity and firewall environments.

- Hands‑on experience with network monitoring, traffic analysis, and performance optimization.

- Proven ability to troubleshoot complex network issues and perform root cause analysis.

- Experience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.

- Experience working with telecom providers, managed service providers, and enterprise customers.

- Familiarity with high‑availability, business‑critical network environments.

- Willingness to participate in a 24/7 on‑call support rotation.

Preferred Qualifications

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- Experience supporting large‑scale MPLS environments.

- Experience with router refresh, migration, or infrastructure upgrade projects.

- Knowledge of ITIL processes and service management best practices.

- Experience within the travel, aviation, or transportation industry is an advantage. xjncmbx

- Basic understanding of telecom vendor and contract management.

Language Requirement

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- Professional working proficiency in English

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Technology, Information and Media and Information Services

Rome, Latium, Italy

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📌 Senior Network Engineer (Romano di Lombardia)
🏢 Rina
📍 Romano di Lombardia