Overview

In this role you will manage dealer performance in your area to meet HMCI targets and ensure facilities meet standards. You will collaborate with dealer staff, develop action plans, monitor KPIs, and drive customer satisfaction improvements. You’ll evaluate workshop processes, assess staff skills, and shape local marketing activities within HMCI guidelines. Expect a dynamic, travel-heavy position that shapes dealer success and customer experience in the automotive network.

Retribuzione / Benefits

- Dynamic, international environment
- Professional development
- Car lease mobility program
- Health Insurance
- Wellness program
- Flexible working hours and hybrid work

Responsabilità

- Meet with dealers regularly to align on targets and plans
- Identify action plans to reach qualitative and quantitative targets
- Monitor and report on HMCI KPIs
- Evaluate Authorized Workshops focusing on customer satisfaction




- Assess dealers’ staff skills and capability
- Define local dealer marketing activities per HMCI guidelines and measure effectiveness
- Analyze actions and performance of competitors in the area
- Identify and contact potential candidates to develop business in the area

Requisiti fondamentali

- 3+ years of related experience
- Fluent English
- University Degree (Bachelor/MBA etc.)
- Market understanding
- Strong prioritization and organizational skills
- Time management
- Profit orientation
- Flexibility in zone assignment
- Willingness to travel regularly across the assigned area

- strong communication
- stakeholder management
- analytical mindset
- planning and organizational skills
- adaptability
- results-driven attitude

📌 District Parts & Service Manager (Milano)
🏢 Hyundai
📍 Milano