TMC is seeking a Dynamics 365 Project Lead/Business Analyst to drive CRM and Contact Center initiatives in Milan. You will gather requirements from business stakeholders, translate them into user stories and specifications, and coordinate cross-functional teams to deliver solutions.
Working with IT, vendors and operations, you will support testing, training, adoption, and reporting, ensuring that Dynamics 365 capabilities are adopted across voice, chat, email channels and case management.
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📌 Dynamics 365 Contact Center Project Manager & BA (Milano)
🏢 Tmc
📍 Milano
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