Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 100+ accounts. Our Multi Location segment serves parent accounts that have more than 1 location.
As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations.
You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.
What You'll Do
Book Management
• Drive NRR through strategic account planning and proactive customer engagement
• Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
• Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
Commercial Sales
• Identify and execute upsell and cross-sell opportunities within your given book of business
• Drive activations of more users / doctors within a practice
• Drive sales of additional scanners within a practice
• Drive expansion through selling into additional practice locations
Client Relationship Management
• Build and maintain strong, long-lasting relationships with doc
📌 Account Manager, Solo (Milano)
🏢 Dandy
📍 Milano