Italian Speaking Customer Service Agent For Mercedes

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless career transitions, ensuring that every candidate finds their ideal role while enjoying unparalleled professional support.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Customer Service Agent For Mercedes position in Greece. This unique opportunity allows you to represent an automotive icon, providing high-end support to customers while enjoying one of the best job markets for Italian-speaking jobs in Europe.

Key Responsibilities

• Deliver premium customer support to Mercedes vehicle owners and prospective buyers
• Provide technical and general information regarding the luxury automotive product range
• Manage inquiries via telephone, email, and live chat with a focus on brand excellence




• Assist customers with navigation of Mercedes-Benz digital platforms and connected vehicle services
• Handle conflict resolution and troubleshooting for automotive service requests with grace and efficiency
• Maintain detailed customer records within the CRM to ensure accurate service history
• Contribute to the continuous improvement of the client support experience in the competitive automotive industry

Requirements

• Native or fluent Italian (spoken and written)
• Proficiency in English for corporate communication
• Valid EU passport (mandatory)
• Strong passion for the automotive industry and premium customer service
• Excellent communication skills and the ability to maintain a professional demeanor under pressure
• Ability to relocate to Greece for this exciting career opportunity

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Premio
• Fully Paid Training programs tailore

📌 Italian Speaking Customer Service Agent For Mercedes (Italia)
🏢 Mercier Consultancy MD
📍 Italia