Missionbridge the gap between quality engineering, technical support and supplier relations for heavy and super heavy crane range, deepening technical product expertise while managing critical warranty claims.
key responsibilities
- assess, process and execute warranty claims for heavy and super heavy cranes in full compliance with global policies and sops.
- monitor claims data and warranty costs to identify recurring technical issues and provide structured feedback to quality teams.
- track, investigate and follow up on complex, high‑value or overdue claims, escalating critical cases when necessary.
- support parts return logistics, supplier recovery actions and service letter execution.
- provide operational warranty guidance and training to system users and participate in continuous improvement and lean projects.

what we are looking for
- background in quality engineering, technical support,



warranty handling or hands‑on factory floor service experience with heavy machinery.
- strong practical understanding of mechanical and hydraulic product architecture.
- high digital literacy with ability to quickly master erp and warranty systems.
- proactive mindset, strong customer focus and ability to work independently in a multicultural environment.
- full professional proficiency in written and spoken english; knowledge of spanish or italian is a distinct advantage.

what we offer
- hybrid work model – one day per week remote.
- 25 days paid leave, 22 vacation days, 3 personal days.
- 15 salary payments per year, guaranteed pay increases.
- free commuter service and balanced work schedule (218 working days per year).
J-18808-Ljbffr

📌 Warranty Specialist (Bologna)
🏢 Hiab
📍 Bologna