ABOUT THE ROLE The Data Center Operations Engineer (DCOE) is responsible for the safe, reliable and efficient operation of critical data center infrastructure.

The role ensures service continuity, operational excellence, and compliance with technical, safety and contractual requirements, through the management of maintenance activities, incidents, changes, and technical vendors.

The Data Center Operations Engineer (DCOE) operates with autonomy on day-to-day operations, acting as a key interface between internal teams, customers, and service providers.

RESPONSIBILITIES Technical Operations

Ensure the continuous operation of critical infrastructure (electrical, mechanical, cooling, fire protection, low current systems)

Monitor infrastructure performance using BMS and monitoring tools

Supports, validates, follows-up and manage preventive and corrective maintenance activities

Ensure compliance with design standards, operational procedures, and safety requirements

Participate in commissioning, testing, and handover activities when applicable

Incident & Problem Management

Own the incident management lifecycle: detection, assessment, escalation, resolution, and closure

Coordinate and contribute to root cause analysis (RCA) and define corrective and preventive actions

Track and ensure completion of action plans related to incidents and risks

Participate in and support incident simulation drills and crisis scenarios

Change & Maintenance Management

Plan, review, and supervise maintenance schedules and interventions

Ensure proper execution of change management processes, minimizing operational risks

Use maintenance management tools (CMMS or equivalent) to track activities, performance, and compliance

Ensure all activities are properly documented and aligned with procedures

Vendor & Contract Management

Manage technical service providers on-site (multi-technical, maintenance, specialized vendors)

Monitor vendor performance against SLAs, KPIs,



and contractual obligations

Lead performance reviews, issue escalation, and continuous improvement actions

Ensure vendors comply with health & safety, operational, and quality standards

Customer & Stakeholder Interface

Act as a technical point of contact for customers during maintenance operations and incidents

Support customer audits, certifications, and reporting needs

Participate in contractual and operational meetings with customers

Ensure clear and timely communication on incidents, maintenance, and risks

Reporting & Documentation

Produce and review operational and monthly reports

Maintain accurate and up-to-date technical documentation (procedures, reports, asset data)

Ensure proper documentation of incidents, changes, and maintenance activities

Safety

Ensure strict application of DATA4 Health & Safety rules by all third‑party companies operating on site (contractors, vendors, service providers)

Verify compliance with safety procedures, work permits (PTW), LOTO, and site‑specific HSE requirements before and during interventions

Identify and manage co‑activities risks within the area of responsibility, especially during planning and scheduling of maintenance works and projects

Coordinate with relevant stakeholders to prevent conflicts between simultaneous activities and ensure safe execution conditions

Conduct regular safety inspections and audits of ongoing works and contractor activities

Report unsafe situations, near misses, and deviations, ensuring immediate corrective actions

Actively participate in the investigation and root cause analysis (RCA)



of incidents occurring within the scope of responsibility

Contribute to continuous improvement of safety practices and promote a strong safety culture on site

REQUIREMENTS Education and experience

Degree in electrical, mechanical, or related technical field (or equivalent experience)

Minimum 5 years of experience in operations, critical facilities, or industrial environments (data center experience is a plus)

Experience in maintenance, incident management, or technical operations roles

Experience working with external vendors or service providers

Professional working proficiency in English

Technical skills

Solid understanding of electrical (HV/LV), mechanical/cooling, and fire safety systems in operational environments, with hands‑on exposure to maintenance, troubleshooting, and safety practices (e.g. LOTO, redundancy, critical systems)

Experience using monitoring tools (BMS or equivalent) to track performance, alarms, and system status

Proven experience in incident management and root cause analysis (RCA), with a structured and rigorous approach

Experience planning and overseeing maintenance activities, with attention to quality, safety, and documentation

Exposure to change management and SLA-driven environments, with ability to monitor performance and ensure compliance

Experience working with technical service providers, with ability to coordinate, elevate, and drive resolution

Strong communication skills, able to interact effectively with technical teams, vendors, and customers

Soft skills

Strong sense of ownership and responsibility in operational environments

Structured, rigorous, and detail‑oriented approach

Ability to prioritize and make decisions under pressure

Effective collaboration with cross‑functional teams and partners

Customer-oriented mindset with awareness of business impact of operations

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📌 Data Center Operations Engineer (DCOE) Italy (Milano)
🏢 DATA4 Group
📍 Milano