pSelect how often (in days) to receive an alert: /ph3Sr. Director, Supply Chain Customer Service Italy /h3pAlfasigma is a privately held global healthcare company founded over 75 years ago in Italy, where it remains headquartered today in Bologna and Milan. The Group operates in over 100 markets spanning Europe, North and South America, Asia, and Africa. /ppOver three years ago, we embarked on a transformative journey to become ba truly global innovative healthcare company with a leading focus on Gastrointestinal (GI) health /b. We have experienced remarkable growth, nearly doubled our revenues, expanding geographically, and integrating several key acquisitions. We have also evolved our portfolio, expanded into rare and specialty segments, and strengthened our pipeline and people's capabilities. /ppbBut our journey is far from complete! /b In fact, this is just the beginning of a bold new chapter in Alfasigma's history. We are committed to advancing innovation and leveraging our deep expertise to provide better health and a better quality of life for patients and consumers worldwide and expand our reach across diverse markets. /ppbScope of the role /b /ppThe bSenior Director, Supply Chain Italy /b is responsible for implementing the integrated supply chain strategy for the Italian market, ensuring operational excellence, product availability, customer service quality, and the reduction of obsolescence risk. /ppThe role serves as the primary liaison between the Global Supply Chain organization and the Italian commercial functions, ensuring alignment among sales forecasts, distribution activities, and customer service management across all business channels. /ppThe position oversees Demand Planning and Customer Service In-Market Distribution activities, ensuring high service standards for pharmacies, wholesalers, and hospital customers, while complying with Good Distribution Practice (GDP) regulations, compliance requirements, and the company’s financial objectives. /ppAs a member of both the bItaly Business Unit Leadership Team /b and the bGlobal Supply Chain Leadership Team /b, the role contributes to strategic decisions supporting business growth, profitability, and sustainability.



/ppbYour Role /b /ppbSupply Chain Strategy and Governance /b /pulliDefine and implement the Supply Chain strategy for the Italy Business Unit in alignment with global and local business objectives. /liliEnsure product availability and service continuity in the Italian market. /liliDrive transformation initiatives and continuous improvement programs in line with the global Supply Chain roadmap. /liliEnsure effective end-to-end process management, from demand forecasting through to distribution. /li /ulpbDemand Planning and SOP Process /b /pulliLead the Integrated Business Planning (IBP) and Sales Operations Planning (SOP) processes. /liliEnsure reliable forecasts through close collaboration with Commercial, Marketing, Finance, and Global Supply Chain teams. /liliMonitor and improve forecast accuracy and forecast bias metrics. /liliManage risks related to product shortages, excess inventory, and obsolescence. /liliDefine the service strategy across all distribution channels. /liliEnsure high service levels for pharmacies, wholesalers, hospitals, and integrated-channel customers. /liliFoster a customer-centric culture focused on service quality. /liliManage critical situations and high-impact business issues. /li /ulpbIn-Market Distribution /b /pulliOversee distribution operations across the Italian market. /liliEnsure compliance with GDP regulations and internal company procedures. /liliCollaborate with logistics providers and external partners to ensure operational efficiency and service quality. /liliOptimize the distribution network, logistics costs, and operational performance. /liliMonitor inventory obsolescence risk and slow-moving products. /liliSupport the Finance function in achieving cash flow objectives. /liliLead, motivate, and develop high-performing teams. /liliPromote a culture of accountability, collaboration, and continuous improvement. /liliSupport succession planning and employee development initiatives. /liliFoster employee engagement, inclusion,



and leadership growth. /li /ulpbWho are you /b /pulliBachelor’s degree in business administration, Industrial Engineering, Logistics, Supply Chain Management, or a related field; Master's degree or MBA preferred. /lili12-15+ years of progressive leadership experience in Supply Chain, Customer Service, Demand Planning, and Logistics. /liliSignificant experience within pharmaceutical, healthcare, or other highly regulated FMCG environments. /liliStrong knowledge of Integrated Business Planning (IBP), Sales Operations Planning (SOP), demand forecasting, inventory optimization, customer service, distribution, and logistics. /liliSolid understanding of GDP regulations, ERP systems (SAP preferred), Supply Chain analytics, KPI management, and risk management. /liliProven track record in leading complex organizations, transformation initiatives, and continuous improvement programs. /liliStrategic thinker with strong business acumen and a customer-centric mindset. /liliDemonstrated ability to influence stakeholders and make decisions in complex and dynamic environments. /liliExperienced people leader with a passion for talent development, cross-functional collaboration, and driving execution excellence. /li /ulpThe compensation range indicated in this job posting represents an estimated average range for the position. The final remuneration will be determined based on the selected candidate’s experience, skills, and qualifications, in accordance with applicable EU pay transparency and pay equity requirements. /ppbWhy Join Alfasigma: /b /ppbAt Alfasigma, we foster a culture where the courage to innovate is key to our success. /bbr/We offer a competitive salary, comprehensive benefits, and extensive opportunities for professional growth and development. /ppOur commitment to people and patients is at the heart of everything we do. We value diversity and welcome individuals with unique perspectives and experiences. We believe that open-mindedness, collaboration, and a shared passion for innovation are essential to achieving meaningful progress. /ppbJoin Alfasigma and become part of a forward-thinking team dedicated to shaping the future of the pharmaceutical industry. /b /p #J-18808-Ljbffr

📌 Sr. Director, Supply Chain & Customer Service Italy (Milano)
🏢 ALFASIGMA
📍 Milano