h3OUR PURPOSE AT PLANCRAFT /h3pbBuilding the backbone of European trades – together, with modern software and smart AI solutions. /bWe don’t just develop software – we’re on a mission to give tradespeople and contractors more room to focus on what matters. We do this by providing a practical SaaS solution that works the way they do: fast, efficient, and without unnecessary administrative overhead. Supported by smart AI features exactly where they make a real difference in everyday work.br/Backed by Tier 1 investors from Europe and the US such as Headline and Creandum, and with more than 30,000 craftspeople as our customer base, we are scaling across Europe to turn individual, scattered businesses into connected and successful communities.br/We believe in zero admin, not zero personality – and we build every feature with the people wearing safety boots in mind, not suits. We’re excited to shape the future together as a team, staying grounded in our mission to empower the builders and makers of tomorrow. /ph3YOUR MISSION AT PLANCRAFT /h3pAs bTeam Lead Revenue Operations (f/m/d) /b you lead our Operations Managers and own Process Excellence across the entire customer lifecycle. You design, implement, and govern the cross-functional processes that connect Marketing, Sales, Customer Success, and Enablement. /ppWe start with the commercial outcome: understanding how a process impacts conversion, retention, efficiency, or revenue before designing the solution. By combining process design, automation, AI, and operational rigor, you ensure our GTM engine scales consistently across markets, reduces friction, and protects conversion from lead generation through renewal and expansion. /ppRevOps at planCRaft is a commercial function, not a service desk. You operate as a strategic GTM partner and use systems, data, automation, and enablement as levers to drive business outcomes. This is a Team Lead role from day one. You lead our Operations Managers (Sales Ops, CS Ops, Marketing Ops), set the standards they work to, and are accountable for their performance and development. /ph3Your Responsibilities /h3ulliLead our Operations Managers (Sales Ops, CS Ops, Marketing Ops): set goals, give regular feedback, and develop their careers. /liliOwn and continuously improve cross-functional GTM processes across lead generation, sales, onboarding, activation, retention, renewal, and expansion. /liliDesign, implement, document, and govern scalable process standards that improve efficiency and commercial performance. /liliDefine and standardize lifecycle stages, handoffs, and SLAs across Marketing, Sales, Customer Success, and Enablement. /liliMonitor process performance, identify conversion leakage, and drive measurable improvements across the customer lifecycle. /liliBuild and maintain AI-powered automations and workflows that eliminate manual work and increase operational leverage. /liliLead operational rollouts across Germany, Austria, the Netherlands, Spain, and Italy while adapting processes to local market requirements.



/liliTranslate strategic market priorities into scalable execution, including onboarding journeys, workflows, content operations, and tool configurations. /liliBuild and own the GTM Process Library as the single source of truth for process documentation, onboarding, and change management, and set the standards our Operations Managers work to. /liliCoach our Operations Managers on process design, automation, and governance, raising the bar for how the team operates. /liliOwn cross-functional process change from design and stakeholder alignment through rollout, adoption, and impact measurement. /liliReview process design with the Operations Managers, resolve cross-functional challenges, and establish consistent operating standards. /liliEnable GTM teams through documentation, training, and process best practices, with a focus on driving lasting behavior change. /liliRun regular process audits, KPI reviews, and operational health checks as a recurring cadence the team follows, to ensure process integrity and adoption. /li /ulh3YOUR PROFILE /h3h3Must-haves /h3ullib4–7 years of experience in Revenue Operations /b, Sales Operations, or GTM Operations within a bB2B SaaS /b environment. /liliIdeally, experience leading, mentoring, or coaching operations people or setting standards other operators follow; otherwise, a strong sense for people leadership and the ability to coach, support, and develop others. /liliProven experience owning cross-functional GTM processes end-to-end, from design and rollout to governance and optimization. /liliStrong problem-solving skills with the ability to identify root causes, evaluate trade-offs, and build right-sized solutions. /liliData-driven mindset with experience using qualitative and quantitative insights to improve commercial performance. /liliHands‑on experience bbuilding AI and automation workflows /b with tools such as n8n, Make, or similar platforms. /lilibDeep HubSpot /b expertise, including lifecycle stages, workflows, routing, segmentation, governance, and reporting. /liliStrong systems thinking with a focus on scalable architecture, process clarity, and operational excellence. /liliAbility to influence stakeholders through structure, communication, and sound judgment rather than formal authority. /liliExperience with Notion, business intelligence tools, and operational documentation. /liliFluent in English. /liliTrack record of delivering measurable process improvements with clear business impact. /li /ulh3Nice-to-haves /h3ulliFormal people‑leadership experience, with evidence you can raise the bar across a team. /liliExperience working with SPICED, ICP frameworks, or similar GTM methodologies.



/liliSolid SQL skills and experience working with data warehouses. /liliFluent or near‑fluent German. /liliExperience supporting multi‑market GTM organizations across Europe. /liliFamiliarity with product‑led growth or self‑serve operating models. /liliAdditional language skills in Spanish, Italian, or Dutch. /li /ulh3WHY PLANCRAFT? /h3ullibTeam Spirit /b: We’re driven by passion, commitment, and a shared mission. Team spirit matters to us — and we make it visible: with four major team event weeks per year, casual monthly on‑site and remote formats, and a strong recognition culture where we regularly celebrate both the big and small wins together. /lilibOwnership /b: You’re encouraged to take ownership from day one. In a flat hierarchy and high-trust environment, you’re empowered to make meaningful decisions and drive real impact. /lilibLearning Growth /b: We invest in your personal and professional development through a strong feedback culture, a personal learning budget, and targeted enablement formats. Our goal is to help you unlock your full potential. /lilibAI Enablement /b: Our internal tools and workflows are AI-enabled by design. We support every team and individual in applying AI at the next level in their daily work, including getting your own ChatGPT+ license, of course. /lilibTech Tooling /b: You’ll receive a MacBook, premium headphones, and everything else you need — from hardware to tools — to be effective in your daily doing. /lilibFlexibility /b: Whether Hybrid, or on-site — you work where you’re at your best. Our Hamburg office at Rödingsmarkt (with a rooftop terrace) is always open, and you decide each week how often you come in. And if you need a change of scenery, working abroad worldwide up to 2 months is always an option. /lilibRecharge /b: To ensure the needed rest, we offer 30 vacation days per year (based on a 5‑day week) plus Dec 24th off. We also subsidize your Urban Sports Club membership and organize internal sport meetups. /lilibMobility /b: You can lease a “JobRad” (Bike) and get a subsidized “Deutschlandticket” or “BahnCard” for public transport to be supported in your commute. /lilibInternational Environment /b: We’re becoming more international every month, with team members already in Italy, France, the Netherlands, and Austria — which is why English is our internal company language. /li /ulpWe’re b#stoked /b to shape the future, b#together /b as a team, and b#humble /b in our mission to support the builders of tomorrow. For a first impression of us, take a look at our Instagram and LinkedIn page. /ph3Diversity makes us better. /h3pWe welcome people of all backgrounds, identities, abilities, and experiences, and we believe that different perspectives lead to better ideas, stronger products, and a healthier workplace. If you’re excited about our mission but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You might be exactly who we’re looking for. /p #J-18808-Ljbffr

📌 Team Lead Revenue Operations (f/m/d) (Milano)
🏢 Creandum
📍 Milano