GIORGIO ARMANI - HEAD OFFICE - CRM & Client Engagement Specialist (Maternity cover FTC)Possiede le qualifiche e le competenze giuste per questo lavoro?
Lo scopra qui sotto e invii la sua candidatura per essere preso/a in considerazione.About usThe Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees.
Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world's major countries, across many continents.
With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in ****, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories.
Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years.
It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wearsConvinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes.
He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.Role OverviewThe CRM (Customer Relationship Management) department is responsible of deploying the correct strategy to engage with the customers, by developing the appropriate programs to drive revenue growth.
As part of the Retail Team, the role will be involved in liaising with the stores to share the CRM Culture and priorities,



as per the Global strategy.Coordinate and support local Store Managers and Sales Associates dedicated to clienteling activities to ensure the correct development of the CRM Strategy.
Supporting the delivery of the Retail marketing plan under the direction of the Retail Performance Manager.RESPONSIBILITIESCRM AnalysisRun and analyze CRM reports, sharing them with the stores and defining action plans for improvementBriefing and following up with the stores to ensure data collectionLiaise with the CRM referents in HQ to share priorities and best practicesMonitor CRM KPIs in all StoresLiaise with other local departments to understand their needs and how to provide them with useful informationDevelop local analyses and insights on customers' behaviour and preferencesExtraction of customers' lists for dedicated eventsSharing best practices amongst stores and foster internal communicationClientelingDeploy local campaigns as per Global Contact Strategy, by monitoring performances and resultsDevelop the strategy and manage the process for client gifting campaigns (Strategy development, Store Communication, Gift Sourcing, Campaign Monitoring, Follow-up with store, Post-campaign internal reporting)Source gifts and approve process for adhoc client giftingStore hospitality supplies / clienteling services (Sourcing – e.G. caterers / car services etc., Briefing stores on usage, Store point of contact for orders)Retail MarketingManage the Sale Preview and New Season CampaignsSupport targeted client events under the direction of Retail on: Customer contact strategyCustomer target definitionEvent communication to store teamArtworking and approval of promotional materialsMailer / E-mailer Artworking and approval with MilanCreating customer target lists via CRM softwareE-mailer send out via CRM softwareMailer send out - liaising with external suppliers for printed collateralEvent follow upInternal post-event reportingSupport in-store image events as a part of Milan direction on: Artworking and approval of promotional materialsMailer / E-mailer Artworking and approval with MilanCreating customer target lists via CRM softwareE-mailer send out via CRM softwareMailer / E-mailer Artworking and approval with MilanMailer send out - liaising with external suppliers for printed collateralCoordinate a local communication calendar, by sharing the priorities with the HQ teamsProduction of monthly competitor reports.RequirementsMust have skillsExcellent communication, interpersonal and organizational skills with a natural diplomatic approachStrong computer skills: Excel is a mustStrong analytical skills and attention to detailProactive and flexibleShows attention to detail across all projectsGood working relationships with retail team and storesShows awareness of brand management and protection, and is marketing aware.Fluent English, additional languages are a plus.Work Experience / QualificationsDegree course or diploma, ideally in marketing or business studies.Minimum 3 year experience within fashion and luxury BrandsPrevious CRM experience is a must.
Strong interest and understanding of the end consumer's needs and desiresBenefitsCompetitive salary and premio opportunities.Generous employee discount on all Giorgio Armani products.Employee Assistance Program (EAP) - providing access to medical and mental health support services.Exciting career development opportunities within a global luxury fashion brand.Vibrant and inclusive work environment that fosters creativity and personal growth.Hybrid working policy.As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally.
We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
xysqume We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.
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📌 Crm & Client Engagement Specialist (Maternity Cover Ftc) (Milano)
🏢 Giorgio Armani
📍 Milano