This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Onboarding Agent (Customer Support) based in Italy.
This is a remote customer support opportunity focused on guiding patients through a seamless onboarding journey for at-home sleep testing and oral appliance treatment.
You will serve as a primary point of contact, supporting patients from purchase through telehealth scheduling, impression kit completion, and manufacturing readiness.
Managing a caseload of 100+ patients, you will balance proactive outreach, inbound support, documentation, and issue resolution.
The role requires empathy, organization, and composure when handling sensitive situations such as cancellations, refunds, billing concerns, or delays.
You will collaborate with insurance, clinical, sales, and manufacturing teams to resolve issues and keep patient journeys moving forward.
Accuracy, privacy, and timely communication are essential, particularly when handling protected health information.
This is a long-term,
40-hour-per-week independent contractor opportunity for a patient-focused professional who thrives in a structured, high-volume environment.
Accountabilities
- Own each patient’s onboarding journey from purchase through telehealth scheduling, impression kit delivery and return, and final handoff to manufacturing.
- Manage a personal caseload of more than 100 patients across different stages of the onboarding funnel, organizing and prioritizing activities effectively each day.
- Respond to inbound patient communications through phone, SMS, and email within established service-level agreements, while proactively contacting patients to prevent delays and maintain progress.
- Act as the primary point of contact for patients, coordinating with insurance, clinical, sales, and manufacturing teams to resolve issues and provide timely updates.
- Guide patients through the completion and return of impression kits,
📌 Patient Onboarding Agent (Torino)
🏢 Lever
📍 Torino