Michael Page

- Manage the order entry and order monitoring process across different channels.
- Ensure the smooth flow of information between customers, sales teams, logistics, and supply chain functions.
- Handle issues related to deliveries, returns, and customer complaints.
- Verify the accuracy of commercial agreements and promotional conditions applied to customer orders.
- Create and maintain customer master data records.
- Support administrative activities related to orders, invoicing (invoices and credit notes), and customer contracts.
- Prepare reports and analyses also using Excel on service levels, backlog, deliveries, and customer performance.
- Collaborate with internal teams to ensure service objectives are achieved for key Modern Trade retail accounts.
- Manage day-to-day operational communications with Italian customers.
- Provide support to supply chain activities when required

A successful Customer Service Specialist should have:

- High School Diploma or Bachelor's Degree in Business Administration, Economics, or a related field.
- Previous experience in Customer Service, Order Management, or Commercial Back Office roles.
- Excellent command of English, both written and spoken.
- Advanced proficiency in Microsoft Excel (Pivot Tables, lookup formulas, reporting).




- Strong attention to detail, organizational skills, and customer-oriented mindset.

Preferred Qualifications

- Experience managing customers within the mass market (GDO) sector.
- Basic knowledge of accounting and administrative processes, including invoicing, credit notes, payment management, and reconciliations.
- Experience with ERP systems (SAP, Oracle, or equivalent).
- Familiarity with logistics and supply chain processes.

We are partnering with a leading international Personal Care company to recruit a Customer Service Specialist.

- Annual salary between €30,000 and €34,000.
- Performance-based premio of 10% MBO.
- Permanent contract

We encourage you to apply if this role aligns with your expertise and career goals.

Unless you are applying for positions reserved for protected categories under Law 68/99 (in which case we only ask you to confirm that you belong to these categories, without any further information on your health or disability), your CV must not contain any information relating to your health status or to your belonging to a protected category, as this is not relevant to the assessment of your application.

Settore: Altro

Ruolo: Amministrazione/Paghe

📌 Customer Service Specialist - GDO - Milan (Milano)
🏢 Michael Page
📍 Milano