ppThe successful candidate will join the 4th Level Technical Support team and work closely with the Research Development, Quality, and Manufacturing departments. /ppThe main objective of the role is to provide specialist support for complex technical issues, contribute to continuous product improvement, and develop technical documentation for service organizations. /ph3Main Responsibilities /h3ulliManage hardware-related technical escalations from customers and international service organizations. /liliPerform advanced diagnostics on electronic, electromechanical, and mechanical systems. /liliConduct Root Cause Analysis (RCA) of complex product issues. /liliReproduce and validate field-reported problems. /liliCollaborate with RD, Quality, Engineering and Manufacturing teams to define corrective actions. /liliSupport the introduction of new products and new product features. /liliCreate and maintain: /liullioService Manuals /lilioTroubleshooting Guides /lilioMaintenance Procedures /lilioSpare Parts Catalogues /lilioTechnical Knowledge Base /li /ulliDeliver technical training to technicians, partners, and customers. /li /ul /p #J-18808-Ljbffr

📌 Technical Support Engineer – Hardware and Mechatronics (Ivrea)
🏢 Dikton
📍 Ivrea