pbApplicable collective bargaining agreement: /b Metalworking Industry National /p pbCollective Labour Agreement (CCNL). /bbr/bIndicative salary range: /b Gross annual salary of €30,000–€38,000, determined based on experience, technical skills and level of autonomy in the role. /p pThis job opportunity is open to all candidates, in compliance with current legislation on equal opportunities, inclusion and non-discrimination. /p pFom is looking for a Hotline Technician to join the Service Department. /p pThe successful candidate will provide remote technical support to customers and field technicians, contributing to the diagnosis of faults, the management of service requests and the continuity of after-sales service. /p pThe role involves close collaboration with the Service Manager / Field Service Manager and other company functions, ensuring the timely and effective management of service requests and a high level of technical support. /p h3Key Responsibilities /h3 ul liManage technical support requests from customers and field technicians. /li liProvide telephone and remote technical support for the diagnosis and resolution of issues. /li liGather and analyse the information required to properly handle service requests. /li liCarry out preliminary diagnosis of faults, anomalies and malfunctions. /li liSupport the resolution of recurring issues, identifying the most appropriate technical solutions. /li liEscalate more complex issues to the relevant technical contacts. /li liUpdate company systems with information regarding the requests handled and activities carried out.



/li liCollaborate with service technicians and other company functions to ensure service continuity and effectiveness. /li liContribute to the sharing of technical knowledge by collecting and disseminating key cases and the related solutions. /li /ul h3Requirements /h3 ul liTechnical diploma in Mechanical, Mechatronics, Electrical, Electronics or equivalent field. /li liAt least 2–3 years of experience in technical support, service, maintenance or technical assistance roles, preferably in the automatic machinery sector. /li liAbility to read technical drawings and technical documentation. /li liGood analytical, diagnostic and problem-solving skills. /li liGood IT skills and familiarity with digital tools. /li liExcellent communication and customer-oriented skills. /li liAbility to work in a team and collaborate with different company functions. /li /ul h3The following qualifications will be considered a plus: /h3 ul liKnowledge of automatic machinery and the main mechanical, electrical and pneumatic systems. /li liKnowledge of English; knowledge of a second foreign language is considered a plus. /li liExperience using CRM software or service request management systems. /li /ul h3What We Offer /h3 ul liThe opportunity to join an international environment focused on service and innovation. /li liOngoing training on company technologies and products. /li liCollaboration with a specialized technical team focused on customer satisfaction. /li liOpportunities for professional growth within the Service Department. /li /ul #J-18808-Ljbffr

📌 Hotline Technician (Italia)
🏢 Fom Industrie
📍 Italia